Open Source Symfony Support is provided by the community via StackOverflow and Slack. Both have served us well for some years, but they lack some features that are increasingly important for us.
StackOverflow is nice for async support and its discussions stay forever and can be found via Google, but it lacks advanced formatting tools, better moderation and GitHub integration (to ping users, mention issues, etc.)
Slack is nice for sync support, where you need a quick and live reply to your questions. Sadly it suffers from the same problems as StackOverflow and some of its own problems. The free version of Slack used by Symfony has a 10,000 message history limit and its messages can't be found via Google.
That's why we're enabling GitHub Discussions for Symfony as a new way for the community to provide free Symfony Support. In our opinion, the main advantages of GitHub Discussions over StackOverflow/Slack are:
We're looking for moderators to help us monitor discussions and contribute to them. Visit https://github.com/symfony/symfony/discussions and find discussions that need answers or people looking for help.
We're delighted to try GitHub Discussions. However, for now this is just an experiment. We'll adjust things as needed and we could even remove GitHub Discussions in the future if expectations aren't met.
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